The Family Follow-Up Survey Program
How Do Your Families Feel About You?
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Successful businesses listen to their clients. Selected's Family Follow-Up Survey Program provides you with tools and reports to learn what families think of your firm, your staff and your services.
The Family Follow-Up Survey Program helps you ask the right questions, assess the answers, track results and praise your staff for successes, as well as facilitate any improvements.
When you participate, you also learn how your firm compares to other Selected members in client family satisfaction.
The Family Follow-Up Survey Program At a Glance
- no-cost benefit for Selected members.
- easy to use - families can respond by paper survey or online.
- easy to review - read your annual and monthly reports via a private, online portal.
- families respond honestly - Selected partners with a third-party firm to foster honest answers.
- meet Selected's requirement to survey your client families each year.