2020 Annual Meeting Schedule

ALL TIMES LISTED IN CENTRAL TIME ZONE.

Learn more about the sessions/speakers.

WEDNESDAY, SEPTEMBER 30

Preferred Partner Virtual Booths Open 24 hours a day

8:30 a.m. – 4:15 p.m.
Selected Solutions Center

10 a.m. – 11:30 a.m.
Selected Study Groups Gathering (Open only to Selected Study Groups)

1 p.m. – 3 p.m.
Opening Session

3:15 p.m. – 4 p.m.
Conversation Café
Featuring:

• Cremation Recycling
• FrontRunner Professional
• Live Oak Bank

4 p.m. – 4:30 p.m.
Preferred Partner Zoom Conversations

THURSDAY, OCTOBER 1

Preferred Partner Virtual Booths Open 24 hours a day

8:30 a.m. – 4:15 p.m.
Selected Solutions Center

9 a.m. – 11 a.m.
General Session

11:15 a.m.- Noon
Conversation Café
Featuring:

• ASD
• Funeral Innovations
• Matthews Aurora Funeral Solutions

Noon – 12:30 p.m.
Preferred Partner Zoom Conversations

1 p.m. – 2:30 p.m.
Breakout Sessions

• Decreasing Customer Loyalty: The Problem Isn’t What You Think
  Presented by Todd Carlson, Funeral Directors Life
  
  
• Embracing the Customer Experience Revolution: Redefining Your Customer Journey
  Presented by Lori Salberg, Johnson Consulting

2:45 p.m. – 3:30 p.m.
Conversation Café
Featuring:

• MKJ Marketing
• Parting Pro
• Tukios

3:30 p.m. – 4 p.m.
Group Gatherings (Members Only)

FRIDAY, OCTOBER 2

Preferred Partner Virtual Booths Open 24 hours a day

8:30 a.m. – 4:15 p.m.
Selected Solutions Center

8 a.m. – 9 a.m.
Early Bird (Members Only)

9 a.m. – 11 a.m.
Futures Session

11:15 a.m. – 12:15 p.m.
Membership Business Session

1 p.m. – 2:30 p.m.
Concurrent Breakout Sessions

• Understanding the New Funeral Consumer
  Presented by Josh McQueen, Passare
  
  
• Cemetery Share: Strategies, Next Practices and Solutions - Funeral Home + Cemetery Management Session
  Facilitated by Kimberly Farris-Luke, Farris Funeral Service, VA and Jim La Mar, Greenlawn Funeral Homes & Cemeteries, CA

2:45 p.m. – 4 p.m.
Association Update (Members Only)