“Do It Well. Make It Fun.” - Keynote Address by Ron Culberson
Life is complicated. Funeral professionals know death is too. However, what if greater success in your
and life were only two steps away? Would you take those steps? Ron Culberson hopes you will. He believes the key to
in life, death and almost everything in between is as simple as:
“Own the Moment” - Keynote Address by
Simon T. Bailey The reality is that anyone and anything that has made an impact or left an indelible imprint refused to
settle for the
status quo. Simon T. Bailey is a leadership catalyst whose expertise equips emerging leaders with tips, tool and
on how to unleash potential in the world’s most important asset—people.
"Building a Healthy Life When Surrounded by Death"
Carmon Community Funeral Homes, shares his story of
serving 11 of the 20 children killed in the Sandy Hook Elementary
Christie Whitaker, MSW, CFSP, offers insight into how
funeral professionals can better handle the daily stress of
serving the dead and their survivors.
“Defining YOUR Customer Service”
Carl Phillips with Customer 1st defines what service is to us as individuals and then translates that to the
of those you serve. He leads you through the key moments of truth (a point in which you come in contact with the
family) and define the WOW moments at each step.