Women in Funeral Service Events

Dealing With Difficult People

Presented by Dr. Davana Pilczuk
Thursday, November 12, 2026
Webinar - 1:00 p.m. CDT

Overview: Ever have to deal with someone who's hard to take, argumentative, or downright rude? We will get to the heart of why people show up so poorly during conflict and how to move beyond their bad behavior to understand what isn't being said. Humans don't usually communicate well when we get upset. By understanding that there is a lot more that goes into getting triggered than most people realize, you will start to find it easier to keep your cool. This class is great for dealing with difficult families, frustrating co-workers, and understanding why you tend to get so easily upset during conflict.

About the Speaker: Dr. Davana Pilczuk is an award-winning kinesiologist and human performance expert. She helps corporations, sports, and organizational teams elevate their results using insights from sport psychology, physiology, and engineering.

Additionally, she serves on Selected's Study Groups Advisory Branch.